Troubleshooting

Garage Door Troubleshooting FAQs

Have a garage door-related question? We have the answer. Check out these FAQs and give us a call today for more information!

What should I use to lubricate my door?

To maintain your warranty, lubricate your garage door at least once a year with Raynor door lube. This specially formulated lubricant can be purchased from PS Garage Doors.

Apply the door lube to each of the following areas of the door: hinges, rollers (bearings and shafts), springs and end bearings (located at each end of the spring shaft). Once the application is completed, open and close the door to distribute the lubricant.
Why should I clean my door?

With proper care and maintenance, your garage door will perform reliably for years to come.
My door seems unbalanced; what should I do?

We recommend checking the balance of your door once a year. To do this, close the door and then pull the red disconnect rope on your garage door opener. After pulling the disconnect rope, the door should stay on or close to the floor. Next, raise the door about halfway open, the door should stay at that position. And finally, raise the door all the way to the open position, where the door should remain open. If your door fails any of these tests, please contact PS Garage Doors for an adjustment.
I've lost the remote to my opener. How can I get a new one?

To order a replacement remote control, please contact PS Garage Doors.